Customer service is a vast and rapidly expanding industry. A position in customer service allows you to develop skills that you can transfer to practically any business, with roles available at all levels of experience and plenty of prospects for promotion.
There are lots of high-paying customer service jobs accessible, whether you’ve worked in customer service for a long or are searching for a career transition that allows you to earn a particular income.
What does the term “Customer Service” mean?
You’ve undoubtedly come to find out how many jobs are available in consumer services. Let’s start by defining the terms “paying jobs in consumer services.” You can provide customer services. Services are intangible, valued commodities that can’t be touched. They can be an event, a result, or a process. The following are a some of the most popular consumer services:
- Hospitality
- Transport
- Art and Entertainment
- Technology
- Media
- Game
Continue reading to find out about the highest-paying consumer services careers and their pay scales.
15 Jobs in Customer Service that pay well
Here are 15 customer service occupations that pay considerably above minimum wage to help you locate the appropriate employment.
1. Bank teller
The average annual salary in the United States is $36,120.
Primary responsibilities: Bank tellers assist customers with financial transactions at banks and credit unions. Customers are greeted, and they assist with deposits, withdrawals, transfers, money orders, and check cashing. They must also operate ATMs, count cash, submit deposit slips, and keep track of account balances.
2. Call Center Representative
The average annual salary in the United States is $35,723.
Primary responsibilities: Inbound and outbound calls are handled by call centre representatives who work for a contact centre or telemarketing agency. They’re in charge of following call scripts, determining consumer needs, conducting research, and delivering timely answers. Representatives may also be in charge of making product recommendations and upselling.
3. Medical Receptionist
The average annual wage in the United States is $38,580.
Primary responsibilities: Medical receptionists are responsible for answering phones, arranging appointments, sending appointment reminders, welcoming and checking in patients, and other clerical activities in hospitals, clinics, and private practises. They may also help with payment processing, data input, and bookkeeping.
4. Flight Attendant
The average annual wage in the United States is $41,719.
Primary responsibilities: Private and commercial airlines both hire flight attendants. They are in charge of greeting passengers, assisting in the seating of passengers, assisting in the stowing of carry-on luggage, ensuring safety compliance through safety equipment demonstrations, serving food and refreshments throughout the flight, and offering emergency instruction. They also assist in the testing of emergency devices and the cleaning of the cabin in between flights.
5. Receptionist
The average annual wage in the United States is $46,661.
Primary responsibilities: Receptionists work for a range of businesses, usually at the front desk. Consumers are greeted, questions are answered, complaints are documented, and customers are sent to the right staff or department for their needs. They’re also in charge of answering phones and performing light administrative tasks like printing, copying, and filing. They may also be needed to register guests and issue visitor security badges.
6. Account Coordinator
The average annual wage in the United States is $43,336.
Primary responsibilities: A marketing agency’s account coordinator provides administrative support to senior client service professionals, such as account executives and account managers. They’re in charge of things like contract preparation and filing, maintaining internal databases, coordinating meetings, and creating account performance reports.
7. Client Relations Specialist
The average annual wage in the United States is $43,956.
Primary responsibilities: Client relations experts work for a variety of firms and are typically in charge of maintaining long-term customer satisfaction. Client enquiries may be handled by phone, email, or in person, and they may also conduct client satisfaction surveys, respond to online customer evaluations, and compile client feedback to aid in corporate progress.
8. Concierge
The average annual wage in the United States is $48,432.
Primary responsibilities: A concierge is a person who works at the front desk of a hotel or resort. They greet visitors, confirm reservations, tour them around the property, and make sure they have all they need for a pleasant stay. A concierge also assists guests with questions, dining and entertainment recommendations, and activity, transportation, and restaurant reservations.
9. Patient Coordinator
The average annual wage in the United States is $44,629.
Primary responsibilities: Hospitals and long-term care facilities are the most common employers of patient coordinators. They visit with patients and their families to discuss treatment plans and provide educational information on drugs, surgeries, and treatments. Patient care coordinators communicate with patients and their families throughout their treatment and evaluate and report on their progress.
10. Service Adviser
The average annual wage in the United States is $43,336.
Primary responsibilities: A service consultant is typically employed by an auto dealership service facility and serves as a connection between consumers and technicians. Customers are informed about car issues and repair deadlines through scheduling maintenance and service appointments, checking in vehicles, and communicating vehicle issues and repair timelines. They may also make rental car reservations, process financial transactions, and do administrative tasks.
11. Member Services Representative
$55,503 per year is the national average salary.
Primary responsibilities: A member services representative is typically employed by a bank, insurance firm, fitness club, or other membership-based institution. They’re in charge of greeting visitors, taking phone calls, handling inquiries and complaints, providing feedback to senior staff, and informing members about the organization’s perks, policies, and procedures. They may also be in charge of completing financial transactions and upselling or cross-selling services.
12. Help Desk Analyst
The average annual wage in the United States is $54,314.
Primary responsibilities: A help desk analyst is an IT specialist who assists customers or internal users (such as coworkers) with technical hardware and software difficulties. Requests can be made via phone, email, in person, or through live support software. They may also assist with the setup of new equipment, security compliance, and software updates.
13. Client Services Manager
The average annual wage in the United States is $56,308.
Primary responsibilities: A client services manager serves as a point of contact for both the client and the customer support staff. These individuals are in charge of managing all client happiness activities, responding to customer questions and concerns, and ensuring that all customers are completely happy. They may also be in charge of supervising a team of customer care workers.
14. Technical Support Representative
The average annual wage in the United States is $43,336.
Primary responsibilities: Technical support agents work for cable and internet providers, as well as consumer electronics businesses, and operate remotely or in contact centres. They’re in charge of dealing with client technical issues by phone, email, or chat. These experts are in charge of evaluating, debugging, and resolving technical problems as well as selecting next measures. Customers’ transactions, such as purchases and refunds, may be handled by them as well.
15. Front Desk Manager
The average annual wage in the United States is $43,336.
Primary responsibilities: A hotel or resort’s front desk crew, comprising the concierge, receptionists, and night auditors, is trained and led by a front desk manager. They maintain a clean and appealing lobby and respond to escalated client concerns and complaints. They may also cover receptionist or concierge functions like greeting customers, answering phones, and booking and retrieving reservations.
Customer service knowledge and abilities
You’ll need a number of communication skills and personal characteristics to succeed in a customer service profession, including:
- Listening attentively
- Dispute resolution
- Empathy
- Communication that is not verbal (i.e., body language and eye contact)
- Skills in negotiating
- Organizing abilities
- Professionalism
You may also require additional industry-specific expertise and training, depending on the career you pick. Practicing your soft skills might assist you in finding work and transferring between industries.
Customer service positions are critical to a company’s success, as these people are responsible for ensuring customer happiness and brand loyalty over time. You’ll be making an important addition to a business by working in customer service, and you’ll be highly compensated if you choose one of these high-paying customer service roles.
