How to Remove Counter.wmail-service.com Trojan [Virus Removal Guide]

If your computer is infected by the Counter.wmail-service.com Trojan, you may experience unwanted pop-ups, redirects, and ads on your browser. This malicious program can also steal your personal information, modify your system settings, and download other malware.

In this article, we will explain what the Counter.wmail-service.com Trojan is, how it infects systems, and how you can remove it safely and effectively.

Understanding Counter.wmail-service.com Trojan

What is it?

The Counter.wmail-service.com Trojan is a type of malware that disguises itself as a legitimate service or program. It is also known as a browser hijacker, because it changes your browser’s homepage, search engine, and new tab page to Counter.wmail-service.com. This website is used to generate revenue for the attackers by displaying ads and sponsored links. The website may also redirect you to other malicious or phishing sites that can harm your computer or trick you into revealing your personal or financial information.

How does it infect systems?

The Counter.wmail-service.com Trojan can infect systems through various methods, such as:

• Bundling: The Trojan may come as a part of a software package that you download from the internet. It may be hidden in the installation process or presented as an optional offer that you agree to without knowing.
• Spam emails: The Trojan may be attached to an email that claims to be from a reputable source, such as a bank, a government agency, or a delivery service. The email may urge you to open the attachment or click on a link that leads to the infection.
• Malvertising: The Trojan may be embedded in an online advertisement that appears on legitimate websites. The advertisement may exploit a vulnerability in your browser or software to execute the malicious code without your consent.

Signs of infection

Some of the signs that indicate that your computer is infected by the Counter.wmail-service.com Trojan are:

• Your browser’s homepage, search engine, and new tab page are changed to Counter.wmail-service.com without your permission.
• You see unwanted pop-ups, banners, and ads on your browser that promote dubious products or services.
• You are redirected to unfamiliar or malicious websites when you click on links or search results.
• Your browser’s performance and speed are reduced due to the excessive use of resources by the Trojan.
• Your internet connection is slower or unstable due to the Trojan sending and receiving data from remote servers.
• You notice unfamiliar programs or extensions installed on your computer that you did not authorize.
• You experience system errors, crashes, or freezes due to the Trojan interfering with your system files and settings.
• You find that your personal or financial information has been compromised or stolen by the attackers.

Prevention and Tips to Avoid Infection

To prevent your computer from being infected by the Counter.wmail-service.com Trojan or other malware, you should follow these tips:

• Keep your operating system and software up to date: You should regularly check for and install updates for your operating system and software. Updates can fix security vulnerabilities and bugs that can be exploited by malware.
• Install reputable antivirus and anti-malware programs: You should install and run reputable antivirus and anti-malware programs on your computer. These programs can detect and remove malware before they cause any damage. You should also update these programs regularly and perform periodic scans.
• Be cautious of suspicious emails and links: You should never open attachments or click on links from unknown or unsolicited emails. These emails may contain malware or lead you to malicious websites. You should also verify the sender’s identity and the email’s content before taking any action.
• Avoid downloading files from untrusted sources: You should only download files from official or trusted websites. You should also scan any downloaded files with your antivirus or anti-malware programs before opening them. You should avoid downloading files from peer-to-peer networks, torrent sites, or file-sharing platforms, as they may contain malware.
• Regularly back up important files: You should create copies of your important files and store them in a safe location, such as an external hard drive or a cloud service. This way, you can restore your files in case they are corrupted or deleted by malware.

Step-by-Step Guide to Removing Counter.wmail-service.com Trojan

To remove the Counter.wmail-service.com Trojan from your computer, you should follow these steps:

Use Rkill to terminate malicious processes

Rkill is a free tool that can terminate malicious processes that prevent you from running your antivirus or anti-malware programs. You can download Rkill from [here] and run it on your computer. Rkill will scan your system and stop any suspicious processes. It will also create a log file that shows the results of the scan.

Uninstall any suspicious programs

You should check your list of installed programs and uninstall any suspicious or unwanted ones. You can do this by following these steps:

• For Windows 10: Click on the Start menu and select Settings. Then, click on Apps and find the program you want to uninstall. Click on it and select Uninstall. Follow the instructions to complete the process.
• For Windows 8/8.1: Right-click on the lower-left corner of the screen and select Control Panel. Then, click on Programs and Features and find the program you want to uninstall. Click on it and select Uninstall/Change. Follow the instructions to complete the process.
• For Windows 7/Vista: Click on the Start menu and select Control Panel. Then, click on Programs and Features and find the program you want to uninstall. Click on it and select Uninstall/Change. Follow the instructions to complete the process.
• For Windows XP: Click on the Start menu and select Control Panel. Then, click on Add or Remove Programs and find the program you want to uninstall. Click on it and select Remove. Follow the instructions to complete the process.

Some of the programs that may be associated with the Counter.wmail-service.com Trojan are:

• Wmail Service
• Wmail Update
• Wmail Helper
• Wmail Manager
• Wmail Browser

Delete malicious files and folders

You should also delete any malicious files and folders that may be created by the Counter.wmail-service.com Trojan. You can do this by following these steps:

• Press Windows + R keys to open the Run dialog box.
• Type %AppData% and press Enter.
• Look for any suspicious files or folders that may be related to the Counter.wmail-service.com Trojan, such as:
  • Wmail
  • WmailService
  • WmailUpdate
  • WmailHelper
  • WmailManager
  • WmailBrowser
• Right-click on them and select Delete.
• Repeat the same steps for %LocalAppData%, %ProgramData%, and %Temp% folders.

Reset browser settings

You should also reset your browser settings to remove any changes made by the Counter.wmail-service.com Trojan. You can do this by following these steps:

• For Google Chrome: Click on the three-dot icon at the top-right corner of the browser and select Settings. Then, scroll down and click on Advanced. Under Reset and clean up, click on Restore settings to their original defaults. Click on Reset settings to confirm.
• For Mozilla Firefox: Click on the three-bar icon at the top-right corner of the browser and select Help. Then, click on Troubleshooting Information. Under Give Firefox a tune up, click on Refresh Firefox. Click on Refresh Firefox again to confirm.
• For Microsoft Edge: Click on the three-dot icon at the top-right corner of the browser and select Settings. Then, click on Reset settings on the left pane. Under Reset settings, click on Restore settings to their default values. Click on Reset to confirm.
• For Internet Explorer: Click on the gear icon at the top-right corner of the browser and select Internet options. Then, click on Advanced tab and click on Reset button. Check Delete personal settings box and click on Reset again to confirm.

Conduct a full system scan

Finally, you should conduct a full system scan with your antivirus or anti-malware programs to remove any remaining traces of the Counter.wmail-service.com Trojan or other malware. You should also update these programs regularly and perform periodic scans to keep your computer safe.

Frequently Asked Questions (FAQs)

Conclusion

The Counter.wmail-service.com Trojan is a dangerous malware that can harm your computer and compromise your privacy. You should remove it as soon as possible by following the steps in this article. You should also take preventive measures to avoid future infections. We hope this article has helped you to understand and remove the Counter.wmail-service.com Trojan. If you have any questions or feedback, please leave a comment below. Thank you for reading!