[Easy FIX] Logitech G933 Volume Wheel Not Working (2023)

Logitech G933 Volume Wheel Not Working error can be caused by the outdated driver, or an improperly set device audio level.

To address this issue, resetting the software program can be a helpful solution recommended by the Logitech support team.

Additionally, changing to another USB dongle or plugging it into a different port can also prove beneficial in fixing this problem; if the dongle is malfunctioning, this could cause such issues.

For further advice on how to resolve this problem, please refer to the information below.

Uninstall And Reinstall The Software Programs

Logitech G Hub is a powerful software tool that is used in the Logitech G933 headset. It enables users to customize and optimize their Logitech gaming devices according to their individual needs. If this software has malfunctioned, then there is a high chance that it will create disorders in the rest of the settings. 

According to the Logitech G support team, the most effective process to get rid of this problem is to address the volume wheel issue in most of their headset model. 

To uninstall and reinstall G HUB, follow these steps:

1. Open the Windows Control Panel and select “Uninstall a program.” From there, you can locate G HUB in the list of installed programs and select “Uninstall” to complete the process.
2. Open the Windows Task Manager and make sure no G HUB components are running. Terminate any processes if found.
3. In the next step, navigate to the following folder and delete the LGHUB folder from each location:-
   1. C:\Program Files
   2. C:\ProgramData
   3. C:\Users<user name>\AppData\Local
   4. C:\Users<user name>\AppData\Roaming.
4. Press the Windows Key and type “regedit” to open the Registry Editor. Delete the registry key that appears something like this:- “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{521c89be-637f-4274-a840-baaf7460c2b2}.”
5. Reboot your PC to ensure all changes take effect.
6. Once the above process is executed properly, download and reinstall G HUB from the official website or installation source, following the prompts to complete the process.
7. Once installed, open G HUB and check if it is working properly. If further issues are encountered, contact customer support for assistance.

Switch To The Older Software Version

It may sound pointless to some users but it is helpful for many users. Reverting to an earlier version of the software can often be beneficial in fixing any issues that have surfaced due to the latest updates or patches. 

New updates may introduce bugs, posing potential problems for the software. Restoring a previously stable version in such cases could be a good way to resolve the issue and avoid further complications like program crashes. If you are using the latest version of G Hub, then you can switch to LGS. Even many users have reported that their headset’s volume wheel stopped working after moving from LGS to G Hub.

Reset The USB Dongle And The Headset

1. Disconnect the battery by carefully unplugging the connector from its socket on the headset’s microphone side. You can do it only after removing the left side plate/foam. Leave it out for at least 5 seconds to ensure that the headset is powered off.
2. Secondly, reset both the USB dongle and headset by inserting a pin into their respective reset buttons and holding them down for 5-10 seconds each. Leave them for a few more seconds to get rest. Afterward, reconnect the battery in place and switch it to ON mode.
3. Finally, plug the dongle into another USB port in order to rule out any potential USB port issues before testing if the volume wheel works.
4. Adjusting it up or down should indicate whether or not your Logitech G933 issue has been fixed successfully.

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