Service suspended basically means the phone will no longer connect to the carrier’s network. Also, you cannot make any calls or send texts. However, it is not a permanent solution. Most carriers limit the length of the suspension to a few months. Therefore, the service resumes automatically, and you will be back with the full rate charge. AT&T is the world’s largest telecommunications company as of 2019.
It is also known as the Largest Provider Of Mobile Telephone Service and the Largest Provider Of Fixed Telephone Service in the States. There are a few common reasons why your AT&T account gets suspended. It is due to AT&T’s the acceptable use policy violations or going over the AT&T data limit, or even stolen AT&T devices. The suspension might last for 6 months, 180 days.
After the mentioned time, the service will automatically reactivate. Remember that a suspended phone does not mean your phone has stopped working. You will be able to access your phone apps but won’t be able to have any mobile network to get them working. You can go for a reliable WiFi connection to access the applications present on the phone.
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Why Your Service has been Temporarily Suspended by AT&T?
One must be very careful about security and maintenance. This can be the reason why your services have been suspended temporarily. There are certain rules and terms that you need to follow.
Henceforth, the first step is to know about the reasons why you are facing ‘your service has been temporarily suspended AT&T’. We have discussed a few reasons why you might face that your service has been temporarily suspended by AT&T.
1. Non-Compliance With The Terms And Conditions
The terms and conditions are mentioned below so that you can have a detailed idea.
Usage of abusive terms
Usage of abusive terms can be the reason behind the suspension. When someone is opting for a hosting service, one needs to sign up for several terms of usage. The providers expect the user to follow all the terms. Moreover, any violation can let to the termination of the website or even suspension.
Payment pending can also be the reason for suspension. In case you are using a free host service, then you must not worry about the payment. But, eventually, it is different if you are using a paid hosting service.
The paid hosting services use an automated payment mechanism. Henceforth, they can easily log any unpaid dues and payments. They can either suspend the website or even terminate the contract.
Over usage of server
Over-usage of the server can be the third reason why you are facing this issue. As compared to the paid services, the free service has limited and lesser server resources. Although even in paid service, there is a certain limit to how much you can use.
In case your website has any script or code which is in use, then the service provider will detect it. Therefore, it has a possibility that the host will suspend the website to complete an investigation. And, you might have to wait till the investigation is over.
Overuse Of CPU
Some of the paid hosts do not have any limitations on the usage of the CPU. Furthermore, if the service provider identifies that a website is using the CPU too much. Then, the host of the company will suspend the website.
Read also: How to Email Text to an AT&T Cell Phone
2. Infected By Malware Or Hacked
Other reasons can be malware infections or hacking issues. Malware attacks are one of the common causes. In case you are not taking enough care, this can be the reason behind suspension.
The hosting service will definitely suspend the website to make sure other websites on their services are safe. And, same goes for hacking. If by any chance your account has been hacked or blacklisted, then they will suspend your website.
Steps to Fix – “Service Has Been Temporarily Suspended AT&T”
Inactive websites can damage your client and the website too. Removing the suspension from the website is the prime concern. The reasons behind suspensions are given above:
To investigate the reason, the very first step is to make your website live and to prevent damage permanently. If you see that your account has been suspended, then there are some proper instructions that you can follow.
Just follow the instructions, and you will be able to solve the issue. Keep in mind to take a backup:
- The very first thing that you need to do is to check whether your website has truly been suspended or it is just a network issue. The use of a proxy service will help you confirm the possibility of a network error. You can also get the status of your DNS so that you can check if it is active on all servers or not.
- Then, you need to inquire with the hosting company to know the reason for the suspension. They will assist you in identifying the cause of suspending the website. Also, they will help you in knowing the infected files. For example, if there is an issue with the payment, then they will guide you.
- In case there is any malware behind this, then you can go for the removal steps to fix it. Either you can fix it by yourself, or you can use a service like Astra to get rid of it. Web security will definitely get the job done.
So, this was all about ‘your service has been temporarily suspended AT&T’. All the steps, along with the causes, are mentioned. It is very crucial to know the cause as it might help you to deal with the issue more specifically. If the problem lingers, do consult with the service providers.