CRM is Salesforce’s one of the most selling portfolio applications that helps companies, small and large, to manage and improve their relationships with customers. For years, Salesforce Classic has been the go-to interface for users working with Salesforce. Still, the appearance of Salesforce Lightning organizations gives a choice of using one of two platforms. Each comes with advantages and disadvantages and works well based on the strengths and flexibility of your organization.
This article provides a step-by-step Analysis of Salesforce Classic and Salesforce Lightning about their User Interface, Features, and Flexibility, among others. Which of the two should be suitable for your business? Let us look at the details.
1. User Interface
Salesforce Classic and the Lightning interface, or UI, are two of the biggest differences in the system. Salesforce Classic is easy to use and very similar to previous Salesforce layouts, so it should be easy for users to pick up. Still, as far as design is concerned, improvements are needed, which are expected in modern software.
Salesforce Classic:
Classic has an older design based on texts. While completely functional, it looks and feels not very easy for newer users to navigate and might feel dated, with low-resolution graphics and little to no options for customization, much like in the skeuomorphic design.
Salesforce Lightning:
The lighting is clean and uncluttered. It is a very flexible program with great graphics, attractive color schemes, and nice icons. Lightning was created to enhance Salesforce’s usability by enabling less time and fewer clicks to complete a task, as well as new features such as ‘drag and drop’ options and more ‘user-friendly’ layouts.
Therefore, while people who taste minimalistic imagery will find Classic quite convenient, Lightning is perfect for people who dislike accentuating graphics and like a plain view.
2. Page Loading and Performance
Speed is now of the essence, especially for companies dealing with large amounts of data or task-intensive operations. Salesforce Classic and Lightning also loaded the page in different approaches that impacted the real user experience.
Salesforce Classic:
In Classic, the web pages are created on the server side and processed on the client’s equipment. Although simple for data search and retrieval, this process leads to slow loading, especially for large organizations with many data fields.
Salesforce Lightning:
Lightning, on the other hand, is a component-based application that loads a page on a user’s device in chunks. Rather than waiting for the whole page, each component on the page loads one at a time, as users can witness, making the experience rather engaging. This decreases the time users spend waiting for the pages to open and makes it a far more interactive experience.
Lightning’s component-based loading offers a faster method for organizations with complicated data load demands or high workloads.
3. Forecasting Capabilities
Bureaucratic forecasting is an essential activity in sales teams that allows them to predict revenues, control progress, and make proper decisions. In terms of CPQ, Salesforce Classic and Lightning have different features.
Salesforce Classic:
The Classic mode provides only fundamental evaluation tools, including revenue and quantity predictions. While useful, these are restricted to some extent and might need to be revised for the relatively large or complex sales force.
Salesforce Lightning:
Lightning has better prediction features: An organization can store revenue and quantity, product and schedule date, and even the territory forecast. These added functionalities improve the coordination and assessment of sales teams in addition to the usual planning.
Lightning offers a broader package where companies heavily dependent on forecasting are concerned.
4. More Specifically, it Offers Integration and Compatibility with Other Tools
Salesforce has a very large ecosystem, and integrating with other tools is usually critical for utilization.
Salesforce Classic:
Integration in Classic enables many third-party apps, but it can be restricted with the apps built for Lightning.
Salesforce Lightning:
However, it must be noted that Lightning is more affable to new releases of Salesforce products and third-party applications as it offers lightning-ready integration options. For instance, Lightning can best interconnect with Salesforce Einstein for gainful artificial intelligence, a marketing automation tool, and some other applications on Salesforce AppExchange.
Organizations looking for a CRM system that can change in response to the company’s evolving technology will find Lightning more compatible.
Salesforce Classic vs. Lightning: Which is Right for You?
In the long run, choosing between the two depends on an organization’s precise needs, budget, and ability to adapt to new changes. We find that Classic may still be relevant for organizations that need a basic CRM system for basic functions. However, some companies will find it advantageous to move to Salesforce Lightning for such top feats as scalability and a rather mobile-first interface.
Secondly, it is also important to note that there is an option to run ‘Lightning Experience with Classic’ and use both. This is vital to organizations that wish to move gradually to Lightning but still retain the ability to use Classic in part.
Conclusion
Salesforce Classic and Salesforce Lightning are types of Salesforce CRM, each effective in meeting a specific business requirement. As a base-level CRM tool, Classic might be sufficient for organizations to get the basics of CRM right, and hence, it suits all subscription tiers in this regard. While Lightning offers advanced features, a modern interface, and better customization options, it is significantly more stable. Thus, it would be an excellent choice for all organizations wanting to maximize their CRM software investment.
As a team at Minuscule Technologies, it’s our role to guide organizations toward analyzing and adopting the Salesforce technology that serves its purpose. Whether you’re considering migrating to Salesforce Lightning or enhancing your existing environment, our specialists will gladly help you at every stage. Contact us to get the best of your Salesforce endeavor!
