Princess Polly is a popular online fashion retailer that offers trendy and affordable clothing, accessories, beauty products, and more. But what if you are not satisfied with your purchase or need a different size or color? In this article, we will explain everything you need to know about the Princess Polly returns policy in 2023, including how to return items, what are the conditions and exclusions, and how to get a refund or exchange.
Returns Process at Princess Polly
Princess Polly has a simple and convenient returns process that allows you to return items for an exchange, gift card, or refund within 30 days of delivery. This includes sale items, unless they are marked as final sale. Here are some key points to remember:
- Return period of 30 days: You have 30 days from the date of delivery to initiate a return request and send back your items. If you miss this deadline, you may not be eligible for a return.
- Options for exchange, gift card or refund: You can choose to receive an exchange for a different size or color of the same item, a gift card for the amount of your purchase, or a refund to your original payment method. The gift card option is available for both U.S. and international customers, while the refund option is only available for U.S. customers.
- Partnership with Happy Returns: Princess Polly has partnered with Happy Returns, a service that allows you to return items in person at over 2,500 locations across the U.S. You can find your nearest Happy Returns location here. This service is free of charge and does not require any packaging or labels.
Princess Polly Return Policy
Before you decide to return your items, you should be aware of the Princess Polly return policy, which sets some rules and conditions for eligible returns. Here are some important aspects of the policy:
- Product return conditions: To be eligible for a return, your items must be in their original condition, meaning unworn, unwashed, and with all tags still attached. You should also include your proof of purchase, such as your order confirmation email or invoice.
- Exclusions for certain items: Some items are not eligible for returns due to hygiene or safety reasons. These include earrings, cosmetics, hair accessories, hats, lingerie, swimwear, bodysuits, hosiery, and sunglasses. These items can only be returned if they are faulty or damaged.
- Refund policy: If you choose to receive a refund, you will be refunded the amount of your purchase minus any shipping fees or discounts applied. The refund will be processed within 6 business days of receiving your return and will appear in your original payment method within 7 business days depending on your bank’s clearance times.
How to Return Items to Princess Polly
If you want to return your items to Princess Polly, you have two options: using the Happy Returns service or mailing them back. Here are the steps for each option:
- Using the Happy Returns service: This is the easiest and fastest way to return your items. All you need to do is visit the Happy Returns website and enter your order number and shipping zip code. You will then be able to select the items you want to return and choose your preferred return option (exchange, gift card or refund). You will receive a QR code that you can show at any Happy Returns location along with your items. You do not need any packaging or labels. You will receive an email confirmation once your return is processed.
- Mailing them back: If you prefer to mail your items back, you will need to pack them securely in their original packaging or a similar one. You will also need to print and fill out a return form and include it in your package. You will then need to send your package to the following address:
- For U.S. customers: Princess Polly USA C/O Happy Returns 23975 Park Sorrento Suite 200 Calabasas CA 91302For AU customers:Princess Polly AU PO Box 5984 Gold Coast MC QLD 9726
- Returning more than 10 items: If you want to return more than 10 items in one order, you will need to contact customer service at [email protected] before initiating your return request. They will provide you with further instructions on how to proceed.
Tips for Easy Returns at Princess Polly
To make your returns experience as smooth and hassle-free as possible, here are some tips that you can follow:
- Sign up for their loyalty program for free returns: If you join the Princess Polly Rewards program, you can enjoy free returns on all orders over $50. You can also earn points for every purchase and redeem them for discounts and perks. You can sign up for free here.
- Consider international shipping fees: If you are an international customer, you should be aware that you may have to pay additional fees such as customs duties, taxes, and brokerage fees when you return your items. These fees are not covered by Princess Polly and are determined by your local authorities. You should also check the exchange rate and currency conversion fees that may apply to your refund.
- Contact customer service for help: If you have any questions or issues regarding your return, you can always reach out to the friendly and helpful customer service team at Princess Polly. You can contact them via email at [email protected] or via live chat on their website. They are available 24/7 and will respond to you as soon as possible.
- Shop smart with Carrot to track and manage returns: If you want to avoid the hassle of keeping track of your returns and deadlines, you can use Carrot, a free app that helps you manage your online shopping. Carrot will automatically scan your email for order confirmations and receipts and create a dashboard where you can see all your purchases, returns, and refunds in one place. You can also set reminders and alerts for your return deadlines and get tips on how to save money and time on your online shopping. You can download Carrot for free [here].
Princess Polly is a great place to shop for fashionable and affordable clothing, accessories, beauty products, and more. But if you are not happy with your purchase or need a different size or color, you can easily return your items within 30 days of delivery for an exchange, gift card, or refund. You can use the Happy Returns service for free and convenient returns in person or mail your items back to the address provided. You should also follow the Princess Polly return policy and make sure your items are in their original condition and meet the eligibility criteria. For more tips and help on your returns, you can sign up for their loyalty program, consider international shipping fees, contact customer service, or use Carrot to track and manage your returns. We hope this article has helped you understand the Princess Polly returns policy in 2023 and how to make the most of it. Happy shopping!