Apple has announced that it will expand its Self-Service Repair program to include the latest iPhone 15 and Mac models with the M2 chip. The program, which was launched in November 2023, allows customers to purchase genuine Apple parts and tools to repair their own devices. Apple also introduced a new diagnostic tool that will help customers identify and fix common issues with their devices.
Apple Expands Self-Service Repair Program
The Self-Service Repair program was initially available for iPhone 12 and 13 models and covered the most frequently requested service parts, such as batteries, displays, and cameras. Now, Apple has added the iPhone 15 and Mac models with the M2 chip to the list of eligible devices and expanded the range of service parts to include logic boards, keyboards, trackpads, and more.
Apple also unveiled a new diagnostic tool that will be available for download from its website. The tool will help customers run tests on their devices and provide guidance on how to perform repairs. The tool will also generate a repair report that customers can use to verify the quality of their repairs and access Apple support if needed.
Benefits of Apple’s Self-Service Repair Program
Apple claims that the Self-Service Repair program will benefit customers in several ways. First, it will save them time and money by allowing them to fix their devices at their own convenience, without having to visit an Apple Store or an authorized service provider. Second, it will empower them to take control of their devices and learn more about how they work. Third, it will reduce the environmental impact of electronic waste by extending the lifespan of devices and encouraging reuse and recycling.
How to Participate in Self-Service Repair?
To participate in Self-Service Repair, follow these steps:
Select Country/Region
Visit the Self-Service Repair page on the official Apple Support website. Select your country or region.
Verify Experience
Ensure you have the knowledge and experience required to repair electronic devices. Self-Service Repair is intended for individuals familiar with the complexities of electronic device repair.
Access Repair Manuals
Pick the type of device you have (iPhone, Mac laptop, Mac desktop, or Apple display) and read the fix guide that goes with it. Learn the steps, tools, and things that you will need. To buy real Apple parts and tools, you need the manual ID, which can be found in the introduction.
Order Parts and Tools
Purchase genuine Apple parts and professional-grade tools from the Self-Service Repair Store. This online store, authorized by Apple, provides access to high-quality, rigorously tested parts and tools designed for safe and reliable repairs. Use your product’s serial number or IMEI to make purchases.
Check Purchase Status
The Self-Service Repair Store lets you check on the progress of your order. Keep in mind that Apple will not know anything about your order.
Perform Repair
Upon receiving the genuine Apple parts, follow the technical instructions in the repair manual to execute the repair for your specific device model.
System Configuration (if required):
Some repairs may necessitate using System Configuration, a post-repair software tool. Refer to the repair manual for guidance, and contact the Self-Service Repair Store support team if needed.
Return Replaced Parts
Similar to repairs conducted by Apple and authorized providers, you can return used or damaged parts replaced during your repair to Apple. This supports responsible refurbishing or recycling. Visit the Self-Service Repair Store for instructions and information on receiving credit for certain replaced parts.
