Spotify has accused Apple of breaking the Digital Markets Act (DMA) by changing how volume control works for Spotify users on iOS devices. This change has caused problems for users trying to control music volume when using Spotify Connect with their iPhones. Spotify argues that Apple’s move is unfair and limits user choice.
What Changed?
Before the change, Spotify users could easily use the physical buttons on their iPhones to adjust the volume while streaming music. This worked seamlessly when using Spotify Connect with connected devices. Now, with the update, that technology is no longer available. Users must use an in-app volume slider to change the music volume. This slider is located in the Spotify app rather than on the phone itself.
Impact on Users
This change affects Spotify users. They can no longer adjust the volume using the buttons on the side of their iPhones. Users can still control volume when streaming through Bluetooth or AirPlay. However, for those using Spotify Connect with their iPhones, using the app’s volume slider is now the only option. This new method starts on September 3.
Spotify’s Claims
Spotify claims Apple’s actions are against the DMA. The DMA is a European law that helps create fair competition. It requires major companies like Apple to allow other services to work with their technology. Spotify argues that Apple has not followed this rule. Users of Apple Music still have access to the same volume control features on their devices. Spotify believes this creates an unfair advantage for Apple’s own service over theirs.
Spotify also mentioned other companies like Google and Samsung. These companies work differently when allowing access to volume control technology. They offer more options for apps like Spotify to use similar features. Spotify believes this shows that Apple is not following fair practices.
Reasons Behind the Change
Spotify explained that the volume control technology was already failing before the change. Users often experienced issues like sudden volume spikes. Spotify says this new interface may provide a more stable experience. By using the volume slider in the app, users may have more consistent control over their music.
Spotify acknowledges that the volume control experience was not perfect before. The buttons on iPhones sometimes did not work as expected. These problems made listening to music frustrating for many users. The new system aims to improve the overall experience for Spotify users on iOS.
Requests for Solutions
Spotify has asked Apple to provide access to similar volume control features for third-party apps. They want Apple to allow developers to use the technology that controls volume. Apple requires developers to integrate deeply with devices like HomePod to access these controls. This requirement makes it difficult for apps to compete on the same level as Apple Music.
Spotify wants to see fairness in how companies interact with each other. They claim Apple’s restrictions make it hard for them to maintain equal footing. This affects competition in the music streaming market.
View from Apple
As of now, Apple has not provided a comment on Spotify’s claims. The company has not answered questions regarding the change in volume control technology. However, this lack of response does not stop the discussion about fairness in the tech industry.
Conclusion
Spotify’s accusations highlight ongoing concerns about competition in the digital market. The Digital Markets Act aims to prevent big companies from using their power unfairly. Spotify believes Apple’s changes violate this law. Spotify users may feel the impact of this decision as they adjust to new volume control methods. This situation is an important part of the larger conversation about fair competition and user choice in the tech industry.
Spotify is urging for changes so that all music streaming services can offer similar features on iOS devices. This will help create a more balanced environment where users can enjoy their music without limitations. As the debate continues, both users and companies will be watching closely to see how this issue unfolds.Further information about the change is documented on Spotify’s Customer Support page.
