The “Mobile Network State Disconnected” error is a common problem that occurs when your phone cannot connect to the internet using mobile data or Wi-Fi. This error can prevent you from accessing online services, apps, and websites on your phone. In this article, we will explain what causes this error and how to fix it in simple steps.
Understanding the Mobile Network State-Disconnected Issue
Common Causes of the Issue
The “Mobile Network State Disconnected” error can have different causes depending on your phone model, SIM card and network provider. Some of the possible causes are:
- Poor network signal or coverage in your area
- Wrong network mode selection (e.g., 4G instead of 3G)
- Incorrect or missing Access Point Name (APN) settings
- Faulty or incompatible SIM card
- Wi-Fi interference or conflict
- Software glitches or bugs
Impact of the Issue on Device Functionality
In encountering this glitch, mobile internet and Wi-Fi connections on your phone fail. Lack of online accessibility prevents tasks like browsing, streaming, and downloading. Email and messaging services become unusable, impairing digital communication. Calls become infeasible, and updates or notifications from apps and services cease. Consequently, phone use for work, communication, or leisure encounters disruption.
Steps to Solve the Mobile Network State Disconnected Issue
There are several ways to fix this issue depending on the cause and severity of the problem. Here are some of the most effective methods that you can try:
Restarting the Device
One of the simplest and quickest ways to fix this issue is to restart your device. This will refresh your phone’s system and clear any temporary errors or glitches that may be causing the problem. To restart your device, follow these steps:
- Press and hold the power button on your phone until a menu appears
- Tap on Restart or Power off and then Power on
- Wait for your phone to reboot and check if the error is gone
Checking and Resetting APN Settings
Another possible cause of this issue is incorrect or missing APN settings. APN settings are the configurations that allow your phone to connect to your network provider’s internet service. If these settings are wrong or not present, your phone will not be able to access the internet. To check and reset your APN settings, follow these steps:
- Go to Settings > SIM card & mobile data > Select your SIM card > Access point names
- Check if your APN settings match those provided by your network provider. You can find them online or by contacting customer support.
- If they do not match, tap on the three dots in the top right corner and select Reset to default
- Alternatively, you can manually enter the correct APN settings by tapping on Add or New APN and filling in the required fields
- Save the changes and restart your phone
Disabling Airplane Mode and Wi-Fi Connection
Sometimes, this issue can occur because of interference or conflict between different network modes or connections. For example, if your phone is in airplane mode or connected to a Wi-Fi network, it may not be able to connect to the mobile network. To disable airplane mode and Wi-Fi connection, follow these steps:
- Swipe down from the top of your screen to access the quick settings panel
- Tap on the airplane mode icon to turn it off if it is on
- Tap on the Wi-Fi icon to turn it off if it is on
- Wait for a few seconds and check if your mobile network state is connected
Resetting the Mobile Network
In the event the aforementioned tactics prove fruitless, a reset of your mobile network configurations may become necessary. This action reverts cellular data, Wi-Fi, Bluetooth, and VPN functions back to their original settings, potentially rectifying errors arising from corrupted or poorly configured setups. Note, this action will also delete records of networks and devices previously connected. Steps to reset your mobile network configurations are as follows:
- Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
- Tap on Reset settings and confirm your action
- Wait for your phone to complete the process and restart it
Using a Different Carrier or Signal Booster
If none of the above methods work, you may have a problem with your network provider or signal quality. In that case, you may want to try using a different carrier or a signal booster device. A different carrier may offer better coverage or service in your area than your current one. A signal booster device can amplify or improve the signal strength in your location. To use a different carrier or a signal booster device, follow these steps:
- Contact your network provider and request to unlock your phone if it is locked to a specific carrier
- Purchase a new SIM card from a different carrier that is compatible with your phone and insert it into your phone
- Alternatively, purchase a signal booster device that is compatible with your phone and network and install it in your location
- Follow the instructions to activate and configure your new SIM card or signal booster device
- Check if your mobile network state is connected
Additional Tips and Alternatives to Solve the Issue
If none of the above methods work, you may have a hardware problem with your phone or SIM card. In that case, you may want to try some of these tips and alternatives to solve the issue:
Properly Inserting the SIM Card
Sometimes, this issue can occur because of improper insertion of the SIM card. This can cause the SIM card to lose contact with the phone or get damaged. To properly insert the SIM card, follow these steps:
- Turn off your phone and remove the battery if possible
- Locate the SIM card slot on your phone and gently eject the SIM card tray using a pin or tool
- Check if the SIM card is damaged or dirty and clean it with a soft cloth if needed
- Align the SIM card with the tray and insert it back into the slot
- Reinsert the battery and turn on your phone
Checking for Mobile Network Quality
Sometimes, this issue can occur because of poor mobile network quality in your area. This can depend on factors such as weather, terrain, buildings, traffic and more. To check for mobile network quality, follow these steps:
- Go to Settings > About phone > Status > SIM status
- Check the signal strength and network type indicators
- If the signal strength is low or the network type is not optimal, try moving to a different location or switching to a different network mode (e.g., 3G instead of 4G)
- Alternatively, you can use a third-party app such as OpenSignal or Network Cell Info to check for mobile network quality in your area
Using Expert Assistance
If none of the above methods work, you may have a serious hardware problem with your phone or SIM card. In that case, you may need to seek expert assistance from a professional technician or service center. They can diagnose and repair any issues that may be affecting your phone’s ability to connect to the internet. To use expert assistance, follow these steps:
- Contact your phone’s manufacturer or network provider and explain your problem
- Follow their instructions to troubleshoot or resolve the issue
- If they cannot help you remotely, visit their nearest service center or authorized dealer
- Bring your phone, SIM card and any relevant documents or receipts
- Wait for them to examine and fix your phone
Conclusion
Disconnect from mobile network state surfaces is a typical issue inhibiting internet usage on phones. Different resolution paths exist, reliant on problem origins and gravity. This piece aims to present an understanding of this error’s roots and provides simple rectification steps. Reader comments, inquiries, and feedback are welcome below. Thank you for reading!
